---
title: Negotiating Vendor Relationships for Quality and Scale
description: Hear from Luna Grill, Bluemont Group (Dunkin'), Synergy Suite, and Solugenics as they share how smart operators are moving beyond RFPs to build strategic partnerships. From negotiating better terms to implementing AI solutions that actually work, you'll walk away with practical frameworks for vendor relationships that grow with your brand—not just serve it.
image: https://cheers.synergysuite.com/hubfs/RTN-Town-Hall-Recap-2026-MURTEC-Connect.jpeg
---

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# Negotiating Vendor Relationships for Quality and Scale

Hear from Luna Grill Restaurants, Bluemont Group (Dunkin'), SynergySuite, and Solugenics as they share how smart operators are moving beyond RFPs to build strategic partnerships. From negotiating better terms to implementing AI solutions that actually work, you'll walk away with practical frameworks for vendor relationships that grow with your brand—not just serve it.

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### Watch the Live Recording!

## Featured Speakers

![Eric Rosenzweig 2-1](https://cheers.synergysuite.com/hs-fs/hubfs/Eric%20Rosenzweig%202-1.jpg?width=150&height=153&name=Eric%20Rosenzweig%202-1.jpg "Eric Rosenzweig 2-1")

### Eric Rosenzweig

Vice President of Information Technology, Luna Grill Restaurants

![Margo Hughes 2-1](https://cheers.synergysuite.com/hs-fs/hubfs/Margo%20Hughes%202-1.jpg?width=150&height=151&name=Margo%20Hughes%202-1.jpg "Margo Hughes 2-1")

### Margo Hughes

Executive Director of Business Services, Bluemont Group (Dunkin' Franchisee)

![Jared Neilsen 2-1](https://cheers.synergysuite.com/hs-fs/hubfs/Jared%20Neilsen%202-1.jpg?width=150&height=152&name=Jared%20Neilsen%202-1.jpg "Jared Neilsen 2-1")

### Jared Nielsen

Chief Executive Officer, SynergySuite

![Cacy Merrifield 2-1](https://cheers.synergysuite.com/hs-fs/hubfs/Cacy%20Merrifield%202-1.jpg?width=150&height=150&name=Cacy%20Merrifield%202-1.jpg "Cacy Merrifield 2-1")

### Cacy Merrifield

Solugenics

![Robert Firpo-Cappiello 2-1](https://cheers.synergysuite.com/hs-fs/hubfs/Robert%20Firpo-Cappiello%202-1.jpg?width=150&height=150&name=Robert%20Firpo-Cappiello%202-1.jpg "Robert Firpo-Cappiello 2-1")

Moderated by:  
Robert Firpo-Cappiello

Editor-in-Chief, Hospitality Technology

## What You'll Learn:

- Transform vendor relationships from transactional to strategic partnerships
- Navigate AI implementation successfully (including the frustrating early stages)
- Get better vendor support regardless of your company size
- Evaluate technology ROI beyond just dollar savings
- Build vendor partnerships that scale with your growth

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